Terms of use
These terms are an agreement between you and Nverse Solutions Private Limited ("we"), which runs RentKarma at rentkarma.app, app.rentkarma.app and on our WhatsApp number. By using RentKarma you agree to them. If you don't agree, please don't use it.
What RentKarma does
RentKarma helps flat owners and tenants keep track of rent: it sends tenants rent reminders on WhatsApp, lets them pay the owner directly on UPI or record a cash payment, and keeps one record of each month that both sides can see. RentKarma is a record-keeping and reminder tool. It is not a bank, a payment service for rent, a broker, or a legal or tax adviser.
Your account
- You need to be 18 or older and able to enter a contract under Indian law.
- Your WhatsApp number is your login. Keep your phone secure, and tell us if you think someone else has used your account.
- Give your real name and correct details. You're responsible for what's done from your account.
For owners
- Only invite a tenant who actually rents from you, with their correct number. Reminders start only after the tenant accepts.
- Keep rent amounts, due dates and your UPI details correct. Reminders and records use what you enter.
- RentKarma doesn't check whether a rental agreement exists or is valid. A record in RentKarma isn't a rental agreement and doesn't replace one.
For tenants
- Accepting an invite means you agree to receive rent reminders and updates about that rental on WhatsApp.
- Only record payments you actually made. You can stop tracking by asking your owner to end the tenancy, or by contacting us.
Rent and payments between owners and tenants
- Rent goes straight from the tenant to the owner, by UPI or cash. RentKarma never receives, holds or moves rent, deposits or maintenance, and isn't responsible for those payments.
- Records show what owners and tenants enter, or what we read from a payment screenshot. Reading a screenshot can get the amount, date or UTR wrong, so please check it. We don't verify payments with banks.
- Disputes about rent are between the owner and tenant. The app can record a dispute, but we don't decide who is right.
Subscription and billing
- Owners pay a monthly subscription, as shown on our pricing page, plus GST. Tenants never pay RentKarma.
- Payments run on autopay through Razorpay. Razorpay's own terms apply to the payment itself.
- We send a GST invoice after every payment.
- If a payment fails, we tell you and you have 7 days to fix it. After that, reminders for that tenant pause until it's paid.
- If we change a price, we tell you on WhatsApp at least 30 days before it applies to you, and you can cancel before then.
- Cancelling and refunds are explained on our cancellations and refunds page.
Fair use
Don't use RentKarma to:
- message people who aren't your tenants, or harass, threaten or shame anyone,
- record false payments or make false claims about someone,
- break the law, including tenancy, data protection and anti-spam laws, or
- break, overload or copy the service, or get at other people's data.
We may suspend or close an account that does any of these, and tell you why.
WhatsApp and other services
Messages go through Meta's WhatsApp Business Platform, and the service runs on providers listed in ourprivacy policy. If one of them is down, or WhatsApp doesn't deliver a message (for example, because a tenant blocked our number), reminders can be late or missing. We work to keep RentKarma running, but we can't promise it will never be interrupted.
Your data
Your records are yours. Our privacy policy explains what we collect, who can see it and how to delete it. We may use usage data, without your name or number, to improve RentKarma.
Limits on our responsibility
- RentKarma is provided as it is. We don't promise that your tenant will pay on time, or at all, because of a reminder.
- We aren't responsible for indirect losses, such as lost rent, lost profit or a dispute between owner and tenant. As far as the law allows, our total responsibility to you is limited to what you paid us in the 3 months before the problem.
- Nothing here limits rights you have under Indian consumer law that can't be limited.
Ending your use
You can stop using RentKarma and delete your account at any time. If we ever shut RentKarma down, we'll tell you at least 30 days before, stop charging, and let you download your records.
Changes to these terms
We'll update this page when things change and show the date at the top. For a change that matters, we'll tell you on WhatsApp before it applies. Using RentKarma after that means you accept the new terms.
Law and disputes
These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction, though we'd always rather sort things out with you directly first.
Grievances and contact
RentKarma is a product of Nverse Solutions Private Limited (CIN U62013KA2023PTC180982), 79/7 2nd Floor, Bellandur Service Road, Bangalore 560103. For a complaint or question, emailnverse.solutions@gmail.com or message us on WhatsApp. We acknowledge complaints within 2 working days and resolve them within 30 days.