Cancellations and refunds
Owners pay RentKarma a monthly subscription through Razorpay, by UPI Autopay or card: ₹490 a month for each tenant on Starter, or ₹1,290 a month for up to 4 tenants on Multiple, plus 18% GST. Tenants never pay RentKarma. This page explains how cancelling works and when we refund.
Cancelling
- Cancel any time on the Billing page in the app. There's no lock-in and no cancellation fee.
- A month you've already paid for runs to its end, and reminders for that tenant carry on until then. Nothing is charged after that.
- When a tenant moves out and the tenancy ends, their autopay stops on its own.
- You can also cancel a UPI Autopay mandate from your UPI app. Please cancel in RentKarma too, so your billing page stays accurate.
Free months
- Every tenant's first month is free, counted from the day they accept your invite. Nothing is charged before it ends.
- A UPI Autopay can't skip a month, so when a free month from a referral falls on a billing date, Razorpay still takes the payment. We refund that payment in full, on our own, and send you a credit note on WhatsApp. You don't need to ask.
When we refund
We refund the full amount of a payment if:
- you were charged twice for the same tenant and month,
- you were charged after you cancelled,
- you were charged a price different from the one shown when you set up autopay, or
- RentKarma couldn't send reminders for most of a paid month because of a fault on our side.
We don't refund part of a month when you cancel midway, because the month you paid for stays active until its end. If something doesn't fit these cases, tell us anyway and we'll look at it.
How to ask, and how long it takes
- Message us on WhatsApp or emailnverse.solutions@gmail.com within 30 days of the payment, with the invoice number or the date and amount.
- We reply within 2 working days.
- An approved refund goes back to the same UPI account or card through Razorpay within 7 working days. Your bank may take a few more days to show it. You get a credit note on WhatsApp.
Rent is between you and your tenant
Rent goes from the tenant to the owner on UPI or in cash. RentKarma never receives, holds or refunds rent, deposits or maintenance. A disagreement about rent is between the owner and tenant; the app helps by keeping a shared record and letting either side raise a dispute.
Contact
RentKarma is a product of Nverse Solutions Private Limited (CIN U62013KA2023PTC180982), 79/7 2nd Floor, Bellandur Service Road, Bangalore 560103. Emailnverse.solutions@gmail.com or message us on WhatsApp. See also our terms and pricing.